AITECA • IDP Project Management

Support tailored to your projects and needs

Integrating an Intelligent Document Processing solution isn't just a matter of technical documentation. Our teams support you before, during, and after the project, working from France with no subcontracting whatsoever.

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Teams based in France

ISO 27001:2022

Sovereign solution

GDPR compliant

Proven expertise

+1000

digitization projects

+10 years

experience from our consultants

100%

in-house teams, based in France

24/7

platform monitoring and support

The pillars of our support

A comprehensive approach that combines proximity, expertise, and security at every stage of your projects.

01 • End to end

Support before, during, and after the project

We never leave you on your own, whether at the selection stage or the day after go-live. Each phase has its own contacts, deliverables, and rituals.

BEFORE

Scope and prove

Scoping analysis, assessment of your document flows, and a proof of concept (POC) run on your own documents.

DURING

Integrate and hand over

API integration, configuration, training, and upskilling and knowledge transfer for your teams.

AFTER

Monitor and grow

Performance tracking, ongoing recalibration, and onboarding of new document flows as your needs evolve.

02 • Proximity

A human team, in France, with no subcontracting

R&D, Customer Success, and technical support are all in-house teams of the vendor. When you have a business or product issue to resolve, you speak directly with specialists who are experts in our sovereign technology.

03 • Expertise

Proven expertise, regardless of project size

Our consultants have more than ten years of experience in digitizing inbound document flows, and they understand the specific constraints of each sector.

Social protection

Health

Retirement

Insurance and mutual insurers

Public sector

Industry

Services

04 • Security

A risk culture, maintained and audited

We develop solutions that process some of the most sensitive data: identity documents, health data, and bank statements. Our teams are trained and regularly audited on the risks linked to this data.

Regular internal and external GDPR audits

Ongoing cyber-risk awareness training for all staff

Data hosted and processed in France

Delivery and Project

Project manager, consultants, and experts for scoping, workshops, configuration, training, and acceptance testing.

10+ years of experience

Customer Success

A single point of contact, personalized tracking of your performance, and regular checkpoints with your business and IT teams.

Dedicated CSM from the start

SaaS Ops

24/7 platform monitoring.
Operational maintenance, and optimization of your automation rates.

Proactive 24/7 monitoring

Customer Support

Functional and technical support, 24/7 issue reporting via portal or email, and a phone line open 9 a.m. to 6 p.m. CET.

Acknowledgment in 28 min

Our actual production metrics

28 min

Average acknowledgment time for a critical incident blocking production

99,82%

Average service availability

24/7

Platform monitoring and incident reporting

1POC

Prove the value on your documents

One or two representative document types, a sample of your production data, measured rates, and no integration into your IT system.

About 1 month

2First deployment

Go live on an isolated scope

A defined business process, integrated via the API and supported through to go-live: training, acceptance testing, and close monitoring at launch.

Contained risk, measurable benefit

3Expansion

New document flows, at the pace of your needs

As your needs evolve, we open up new document flows on the same integration, so you build on what you already have.

One API for all your flows

Custom model training on your own documents

Your business documents look like no others? Our teams carry out dedicated training on a private base reserved for your organization, and train you to evolve it yourselves.

Private training base

Your models are never shared with those of other customers.