Use Case • Customer onboarding & KYC
Automatically collect and verify onboarding documents for your new customers—including identity documents, bank account details, and proof of address. AITECA delivers complete, compliant customer files directly into your business systems, so your teams can focus on welcoming customers—not entering data.
Missing documents, unreadable files, and manual data entry can turn customer onboarding into a lengthy, frustrating process—often leading to abandoned applications. AITECA eliminates these friction points through intelligent document collection, automated verification, and built-in compliance.
Missing documents, inconsistent file formats, and repeated reminders slow down onboarding and increase the risk of customer drop-off
Our response
Complete customer files in hours—, not weeks
Re-entering IBANs, Social Security numbers, or birth dates by hand increases typing mistakes and leads to rejected account openings and applications
Our response
Zero manual data entry. Reliable data from the first submission
Verifying document authenticity, performing KYC checks, and maintaining a complete audit trail have become increasingly complex as regulatory requirements tighten and document fraud continues to grow
Our response
Automated identity verification with a complete audit trail—built in
Customer onboarding
KYC Remediation
AITECA goes beyond data extraction. It verifies document authenticity, checks compliance, cross-validates information, detects document fraud, and generates a confidence score for every onboarding application.
Omnichannel Document Collection
Data Extraction
KYC Compliance & Fraud Detection
Business Rule Validation
Automated Completeness Checks & Follow-Up
Document Generation & Electronic Signature
Integration with Business Systems
Step 1 / 7
Centralize customer document submissions regardless of the channel—customer portal, email, mobile, branch, or API—through a guided process that ensures every document is complete, legible, and ready for processing from the moment it is received.
Key features
Step 2 / 7
Powered by multiple AI models orchestrated for each document type, AITECA automatically extracts all business-critical information—even from the most complex documents—without manual data entry.
Key features
Step 3 / 7
Verify customer identity and authenticate every document by combining multiple analyses to accelerate onboarding while ensuring compliance with KYC and AML regulations.
Key features
Step 4 / 7
AITECA automatically applies your business rules and cross-checks customer information against external reference sources to validate document eligibility while maintaining a complete audit trail
Key features
Step 5 / 7
Automatically request missing or non-compliant documents from customers and monitor every application until completion—without requiring manual follow-up from your teams.
Key features
Step 6 / 7
Automatically generate contracts, SEPA mandates, and business documents from validated customer data, then finalize onboarding with legally binding electronic signatures.
Key features
Step 7 / 7
Automatically push validated customer data into your CRM, ECM, and business applications through APIs—eliminating manual data entry and making every customer file immediately operational.
Key features
AITECA streamlines your KYC remediation campaigns—from identifying customer records that require updates to collecting and authenticating supporting documents, performing KYC and AML checks, and providing end-to-end monitoring with a complete audit trail.
Case Identification
Data Extraction
KYC Verification & Fraud Detection
Completeness Checks & Follow-Up
Document Generation & Electronic Signature
Case Monitoring
Step 1 / 6
AITECA automatically identifies customer records that require remediation, including expired documents, incomplete information, changes in customer circumstances, or new regulatory requirements
Key features
Step 2 / 6
Powered by multiple AI models orchestrated for each document type, AITECA automatically extracts all business-critical information—even from the most complex documents—without manual data entry.
Key features
Step 3 / 6
Every submitted document is authenticated and validated against regulatory reference sources to securely update customer records while ensuring compliance with KYC and AML requirements.
Key features
Step 4 / 6
Automatically request missing or non-compliant documents from customers until every remediation case is complete—without increasing the workload of your operations teams
Key features
Step 5 / 6
Generate amendment documents, letters, and regulatory forms from validated customer data, then finalize the remediation process with legally binding electronic signatures.
Key features
Step 6 / 6
Continuously monitor remediation campaigns through real-time dashboards, maintain a complete audit trail, and ensure customer records remain compliant over time.
Key features
BROCHURE
How AI Is Transforming Document Processing
AITECA supports the entire application lifecycle with smart reminders and ongoing KYC remediation.
AITECA's AI Copilot monitors every application, identifies missing or non-compliant documents, and recommends the next best action. You stay in control—Louna takes care of the execution.
Customer onboarding is only the beginning. Customer records must remain accurate and compliant throughout the entire relationship. AITECA streamlines KYC remediation campaigns by automatically identifying records that require updates, collecting and validating supporting documents, and updating customer files—without adding work for your teams.
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