Use case • Inbound documents

Automate Your Inbound Flows with AI

Centralize and automatically route all your inbound flows, both physical and digital, from a single platform. With AITECA, you can process all your documents faster, including the most complex and previously unseen document types, while providing your teams and business systems with qualified, enriched, and reliable information.

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How it works

Omnichannel Synchronous & Asynchronous Flows

Intelligent AI-Powered Orchestration

Secure ISO 27001:2022 Certified

100%

inbound flows managed on a single platform

document processing productivity

100%

compliant & quality-controlled documents

Challenges

Process more incoming documents without using additional resources

More channels, higher volume, more fraudulent documents, and more low-quality images. For teams handling inbound operations, the challenge is to process increasingly complex data more quickly, while providing reliable and actionable data to the relevant people, processes, and business systems.

Process Increasing Volumes Without Increasing Headcount

Mail, email, and digital channels continue to grow. Organizations must handle more incoming information without adding resources or impacting processing times.

Omnichannel Capture & IDP

Process more documents, faster, with the same team

Unlock the Value of Every Document, Regardless of Quality

From heterogeneous documents and smartphone photos to entirely new document formats, every piece of information matters. The challenge is extracting value even when document quality and structure vary significantly.

Multi-AI Intelligent Orchestration

Maximize automation across the entire document lifecycle

Ensure Data Reliability from the Moment Documents Arrive

Validating documents as soon as they enter the organization and qualifying, enriching, and verifying data helps reduce fraud risks, minimize errors, and eliminate unnecessary downstream processing

100+ Fraud & Compliance Checks

100% of documents verified before being distributed across the organization

Process

6 Steps to Make the Most of All Your Documents

Unlock the value of every document, regardless of format, structure, or quality, with AI-powered intelligent automation. Select a step in the journey to explore the capabilities behind each stage.

Step 1 / 6

Capturing and centralizing incoming data flows

Centralize all incoming documents at a single point of control to standardize their processing and speed up their handling.

Key Features

Omnichannel document capture (paper mail, emails, web portals)

Consolidating incoming data flows into a single queue

Automatic improvement of document quality

Processing scanned documents and photos of inconsistent quality

Automatic document classification upon receipt

Step 2 / 6

Detection of document fraud

Review each document as soon as it is received to identify anomalies, inconsistencies, and attempts at fraud before forwarding them to the business units.

Key Features

Detection of changes or alterations to documents

Detection of documents generated or modified by AI

Consistency check between documents in the same file

Verifying the integrity of received parts

Automated Risk Level Scoring

Step 3 / 6

Understanding the content and extracting key data

AITECA automatically analyzes the content of incoming documents—whether known or unknown—and extracts the information needed to route them within the organization.

Key Features

Orchestration of dedicated AIs by document/context

Intelligent document classification

Identification of key information (name, subject, department, etc.)

Support for unrecognized documents

Summaries of long and complex documents

Step 4 / 6

Data validation and enrichment

Automatically improve the quality and value of the information provided to applications and teams.

Key Features

Consistency check of extracted data

Enrichment (example: customer ID) from internal databases

Verification against external databases (e.g., address database, PPE, asset freeze, etc.)

Data standardization (date, address, name, etc.) according to your downstream IT standards

Step 5 / 6

Human and/or AI-powered video coding

Process the documents that automation couldn't handle on its own. You choose who handles them—a human operator or an AI agent—based on the document type, risk level, or your control requirements.

Key Features

A queue dedicated to exceptions, populated by the checks

Assignment to human video coding, an AI agent, or both

Ergonomic video editing workstation: document and data side by side

Identified problem areas for targeted correction

Human validation of the agent's corrections, either systematic or by sampling

Performance Tracking: Volumes, Lead Times, Correction Rates

Step 6 / 6

Intelligent routing to business units and applications

Automatically distribute documents and data to the right teams and systems to accelerate business processes.

Key Features

Automatic assignment to the right teams

Routing to multiple services as needed

Allocation based on your business rules

Integration with EDM, CRM, ERP, and line-of-business applications

Complete traceability of treatments

AI That Enhances Operational Performance

Automation for routine processes, intelligent assistance for complex cases.

Your teams retain full oversight of every decision.

AI agent

A video-coding agent for your exception cases

When straight-through processing isn't enough, the AI verification agent seamlessly handles the remaining exceptions.

Everything a human verifier sees:

Documents, extracted data, business validations, customer records, contracts, and data-entry interfaces

Everything a human verifier does:

Reviewing low-confidence fields, reprocessing extraction results, applying business rules, validating information across systems, and correcting or enriching data.

Progressive autonomy, fully controlled:

Start with Human-in-the-Loop validation and evolve toward Human-over-the-Loop supervision as performance targets are consistently met.

The result:

Up to 6x less manual verification work, with teams refocused on quality oversight, compliance, and continuous improvement.

LLM

Generative AI: Turn Unknown Document into Actionable Data

Not all incoming documents match predefined templates or previously trained models. Free-form correspondence, rare documents, new forms, and atypical content often require significant manual processing. Targeted use of Large Language Models (LLMs) helps eliminate these limitations and enable organizations to understand, classify, and extract value from unknown documents

Instant activation

Test AITECA with your own business cases in just a few minutes, with no installation required

No-Code Configuration

Configure document types, business rules, and collection workflows in just a few clicks

Seamless Integration

Connect AITECA to your existing business applications using APIs and prebuilt connectors, from pilot to production

LLM

Generative AI: even unknown documents become actionable

Not every incoming document matches a previously trained model. Free-form letters, rare documents, new forms and atypical content are often a major source of manual processing. Targeted use of LLMs solves this.

No training phase

AITECA can analyze, summarize and extract value from documents without training, thanks to a frugal approach to LLMs: the right model, at the right level, and only when needed.

Key information identified

Subject, sender, recipient, date: key information is identified automatically to streamline handling and routing.

All flows industrialized

You can industrialize the processing of all incoming flows, including those that traditional solutions could not handle until now.

All you need to know

AITECA processes all inbound content, including scanned mail, emails, attachments, forms, office documents, PDFs, smartphone photos, and unstructured files. Powered by an advanced AI technology stack, it can also understand and extract value from previously unseen document types.

AITECA does more than capture and route documents. The platform automatically validates data, detects inconsistencies, checks information against trusted data sources, and enriches incomplete records. This ensures that business applications are populated with reliable, complete, and actionable data from the very start.

Yes. AITECA performs advanced document integrity checks, detects signs of tampering, and identifies content that may have been generated or manipulated using AI. By validating documents at the point of entry, organizations can reduce fraud risks and improve the reliability of downstream processes.

No. AITECA is designed to augment, not replace, human expertise. AI Copilot capabilities support users in document validation, classification, and processing, enabling teams to manage higher volumes, improve data quality, and focus on higher-value activities while retaining full control over business decisions.

AITECA uses intelligent business rules to automatically classify and route documents and data to the appropriate departments, workflows, and business applications. Whether integrating with ECM, CRM, ERP, or specialized business systems, the platform ensures the right information reaches the right destination at the right time.

Yes. AITECA helps organizations meet GDPR requirements with European (France) data hosting, configurable data minimization and anonymization mechanisms, and end-to-end audit trails. This ensures transparency, traceability, and control throughout the document processing lifecycle.